How Veritas Hearing collects, uses, and protects your personal information.
Last updated: 30 September 2026
We keep your personal and health information private and use it only to look after your hearing. This policy explains what we collect, why we collect it, who we share it with, and how you can see or correct it.
Veritas Hearing is an independent audiology practice at 37 Lake Road, Frankton, Hamilton 3204. We follow the Privacy Act 2020 and the Health Information Privacy Code 2020, which sets stricter rules for health information such as your hearing test results.
This policy covers our clinic, our website (veritashearing.co.nz), and how we talk with you by phone, email, WhatsApp and social media.
Our Privacy Officer is Paul Hsu. You can reach them at info@veritashearing.co.nz or 029 0451 0839.
We only collect what we need to care for you well.
You can choose not to give us some information. If you do, we'll explain how it affects what we can do. For example, we can't safely fit hearing aids without a current hearing assessment.
Most of what we hold comes straight from you: at your appointments, when you book online, and when you call, email or message us.
Sometimes we receive information about you from someone else:
When we get information about you from someone else, we'll let you know as soon as reasonably practicable, usually at your first appointment. We'll tell you what we received, who it came from, and how you can see or correct it. We won't do this if you already know, or if an exception in the Privacy Act applies.
We use your information to:
We'll only send you newsletters or offers if you've said yes, and you can unsubscribe at any time. We never sell your information, and we never use your health information for advertising.
We only share your information when it's needed for your care, you've agreed, or the law allows or requires it. We share the least we can.
| Who | Why |
|---|---|
| Your GP, ENT specialist or other health providers | Referrals and reports about your care |
| ACC | To manage an ACC claim for your hearing |
| Enable New Zealand and government funders | To apply for hearing aid subsidies or funding you're eligible for |
| Your insurer | Only when you ask us to |
| Hearing aid manufacturers and earmould labs | To order, program, repair and warranty your devices |
| Our service providers | Cliniko (patient records, online booking and appointment reminders), Xero (accounting and invoicing), Google (email), Verifone (EFTPOS card payments), and Vercel (website hosting). They store or process information for us and can't use it for their own purposes |
| Family or whānau | Only with your permission |
| Others where the law allows | For example, to prevent a serious threat to someone's health or safety, or when legally required |
We won't share your health information with anyone else without your consent, unless the Health Information Privacy Code allows it.
Our website collects a small amount of technical information to work properly and to help us understand how people use it.
If you decline the cookie banner, none of the third-party tools below load at all.
Your records are stored electronically in Cliniko, a secure practice management system built for health providers. Cliniko stores our data on servers in Australia, which has privacy protections comparable to New Zealand's.
To keep your information safe, we:
If a privacy breach happens that is likely to cause you serious harm, we'll tell you and the Privacy Commissioner as soon as practicable.
By law, we keep health records for at least 10 years from the day after we last provided care to you. This is required by the Health (Retention of Health Information) Regulations 1996.
We keep enquiries from people who don't become clients for 6 months, then delete them. Financial records are kept for 7 years, as tax law requires. When we no longer need information, we delete or destroy it securely.
You can ask for a copy of any information we hold about you, including your hearing test results and clinical notes. You can also ask us to correct anything you think is wrong.
To make a request, email info@veritashearing.co.nz or call 029 0451 0839. We'll check your identity first, then respond as soon as we can and within 20 working days. There's usually no charge.
If we don't agree that something needs correcting, we'll explain why. You can then ask us to add a note to your record showing the correction you asked for.
If you're worried about how we've handled your information, please talk to us first. We'll listen, look into it, and get back to you.
If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz or 0800 803 909. For concerns about the care you received, you can also contact the Health and Disability Commissioner at hdc.org.nz or 0800 11 22 33.
We may update this policy as our services or the law change. The latest version will always be on this page, with the date it was last updated.
Privacy Officer: Paul Hsu
If you'd like to ask for a copy of your information, or to have it corrected, please contact us: